K120 Privacy Policy — Your Data, Our Responsibility
Your privacy on the k120 platform is our top priority. This policy clearly explains how your data is collected, stored, and kept secure.
Last Updated: January 2026
Why This Policy Matters
Know before you register on k120
K120 is a trusted online betting and entertainment platform serving millions of mobile users across Bangladesh. We believe your personal data is your asset, and safeguarding it is our primary responsibility. This privacy policy explains what data we collect, why we collect it, and how it is used. By using our platform, you are considered to have agreed to the terms of this policy. You will be notified in advance of any changes, and the page will be updated accordingly.
What Data We Collect
Account Information
When you register on k120, we collect your name, mobile number, email address, and date of birth. Your national ID or other government-issued identification may also be required to verify your identity. For account security, your password is always stored in encrypted form and is never stored in plain text under any circumstances. Login history, device details, and session information are also retained as part of account security. This data is used to manage your account and prevent fraudulent activity.
Device & Browser Information
When you use the k120 platform, your device type, operating system, browser version, and screen resolution are collected automatically. Your IP address and approximate geographic location are used for security verification and fraud prevention. For mobile app users, device ID and push notification tokens may also be collected. This information is used to improve platform performance and personalize the user experience. It also plays an important role in ensuring compatibility with mobile networks in Bangladesh.
Payment & Financial Information
When you make a deposit or withdrawal on k120, BDT transaction details are collected — including your bKash, Nagad, or Rocket number. Full bank account details or card numbers are never stored on our servers; all payments are processed directly through payment processors. Records of transaction amounts, dates, and methods are retained for a defined period to meet financial compliance requirements. This data is also analyzed to detect suspicious activity and prevent money laundering. All financial information is protected using industry-standard encryption technology.
Usage Data
We collect data on which games you play, how long your sessions last, which betting markets you prefer, and which pages you visit most. Click patterns, scroll behavior, and your interactions with the interface are analyzed to improve the platform's design. Gaming behavior data is also used to support responsible gaming practices and identify unusual activity. Usage data is analyzed in fully anonymized form and individual identities are never exposed. This information helps k120 deliver more relevant offers and services tailored to you.
Customer Support Information
When you contact the k120 customer support team, details of that interaction are recorded. Complaints, queries, and feedback submitted via live chat, email, or phone are logged to help us provide better service in the future. Conversations may be reviewed for quality assurance and training purposes. This data is also used to track the resolution of your issues and identify recurring problems. All customer support records are stored securely and deleted after the designated retention period.
Location Data
K120 collects location data in a limited capacity — primarily to ensure legal compliance and enforce regional service restrictions. Approximate location is determined based on IP address; precise GPS coordinates are not collected. For the mobile app, your explicit permission is requested before any location access is granted. Location data is not shared with third parties and is not used for advertising purposes. You can disable location sharing at any time from your device settings.
How We Use Your Data
Service Operations & Improvement
Your data is used first and foremost to run core k120 platform services smoothly — including account management, transaction processing, and delivering your gaming experience. Usage data is analyzed to identify and quickly resolve technical issues on the platform. Before developing new features, existing user behavior data is reviewed to ensure we are addressing genuine needs. Data analysis is also essential for improving platform load speed, stability, and mobile compatibility. Delivering a personalized experience tailored to each user's preferences is a key goal for k120.
Security & Fraud Prevention
User data analysis plays a key role in preventing account hacking, identity theft, and financial fraud. Unusual login patterns or suspicious transactions automatically trigger alerts and prompt account protection measures. Registration details are verified to prevent multi-account creation and detect bonus abuse. Network traffic is monitored to guard against cyberattacks and DDoS threats. These protective measures are essential to keeping your account and funds secure.
Communications & Marketing
With your consent, k120 may send you information about new offers, bonuses, and promotions. Important account notifications — such as transaction confirmations or security alerts — are always sent and cannot be opted out of, as they are part of the service. Marketing messages can be opted out of at any time and will take effect the next business day after your request is received. Offers are tailored based on your gaming preferences so you only receive relevant communications. k120 never sells your data to third-party advertisers.
Responsible Gaming Commitment
User gaming habits and transaction data are analyzed to detect unusual or high-risk behavior. k120 is firmly committed to responsible gaming and will reach out to users with support resources when needed. Personal data is used to enable protective tools such as deposit limits, self-exclusion, and cooling-off periods. Age verification details are stored with extra care to ensure minors are protected at all times. Any insights derived from this analysis are used solely for user wellbeing — never for commercial purposes.
Data Storage & Security Measures
Secure Server Infrastructure
All user data on k120 is stored in industry-standard secure data centers with 24/7 security monitoring. Server access is strictly controlled and limited to authorized technical staff for designated purposes only. Regular security audits are conducted, and any vulnerabilities identified are resolved promptly. Data backups are performed on a routine basis, and a disaster recovery plan is kept active at all times. All communication between our servers and your browser is protected with TLS encryption.
Encryption & Access Control
All sensitive data is stored using AES-256 encryption, one of the highest security standards available today. Passwords are never stored in plain text — bcrypt or an equivalent strong hashing algorithm is always used. Two-factor authentication (2FA) is available to all users and is strongly encouraged to keep your account secure. Internal staff access to data is logged and reviewed on a regular basis. Each team member can only access the data necessary for their specific role.
Data Retention Period
Account information is retained for the full duration of an active account and for a defined period after account closure, in accordance with legal requirements. Financial transaction records are generally kept for 5–7 years, in compliance with Bangladesh's financial regulations. Customer support interaction records are typically retained for up to 2 years. Once you opt out of marketing communications, that preference takes effect immediately and the relevant data is removed. When the retention period expires, data is securely deleted or irreversibly anonymized.
Third-Party Data Sharing Policy
K120 never sells, rents, or transfers your personal data to third parties for commercial purposes. However, data may be shared in the following limited circumstances and under strict contractual agreements:
Payment Processors
Only the information necessary to process transactions is shared with payment gateway operators such as bKash, Nagad, Rocket, and others. These partners maintain their own strict privacy policies and are not permitted to use your data for any other purpose.
Legal Authorities
K120 is required to disclose information under court orders, lawful requests from law enforcement, or applicable laws in Bangladesh. In such cases, we will make every effort to notify you, unless prohibited by law.
Technology Service Providers
Limited data is shared with select partners providing cloud hosting, cybersecurity, and technical support services. All such partners are bound by strict data processing agreements with k120 and may only use the data for specified purposes.
Anti-Fraud Partners
Anonymized risk-related data may be shared with specialized security firms to help prevent fraudulent activity. No personal identifiers are revealed in this exchange — it is used solely for pattern analysis purposes.
Your Privacy Rights
Right to Access Your Data
You have the right to know at any time what data k120 holds about you. You can request a complete record of your personal data through the account portal or by contacting us directly. We will provide a readable copy of your data within 15 business days of receiving your request. Data access is completely free and can be requested multiple times per year. You will also be informed where your data is stored, how long it is retained, and the purposes for which it is used.
Right to Correct Your Data
You have the right to correct any inaccurate or incomplete personal information in your account. Your name, address, mobile number, and email can be updated directly from the account settings page. To correct identity verification details, you will need to submit the relevant documents through our customer support team. Correction requests are processed within 7 business days, and a confirmation will be sent to you once completed. If a request is declined for any reason, you will be informed in writing with an explanation.
Right to Erasure
You may request the deletion of your account and associated personal data at any time. However, financial transaction records must be retained for a specified period as required by applicable laws in Bangladesh. Deletion requests are completed within 30 days of receipt, including removal from backup systems. Once your account is deleted, previously associated data cannot be recovered if you re-register. This process is entirely free and can be requested through customer support.
Right to Restrict Processing
In certain circumstances, you may request a temporary suspension of the processing of your data — for example, while a dispute about its accuracy is being resolved. While a restriction request is active, marketing communications and personalized offers will be paused. A minimal level of data processing may continue to deliver core services, as part of the service agreement. To exercise this right, contact our customer support team and explain the reason for your request. A decision will be provided within 7 business days of evaluating your request.
Right to Data Portability
You have the right to export your personal data in a structured, commonly used format (such as CSV or JSON). Your gaming history, transaction records, and account information can be downloaded directly from the account portal. Data export requests are processed within 10 business days and sent to your registered email address. Exported files are password-protected and made available via a secure link for 48 hours. This service is available free of charge up to 3 times per year.
Right to Object to Processing
If you believe your data is being processed unfairly, you have every right to raise an objection. Objections to data processing for direct marketing purposes can be submitted at any time and will take effect immediately. You may also object to profiling or automated decision-making and request a human review. We will respond in writing within 7 business days of receiving your objection and take any necessary action. If your objection cannot be upheld, we will explain the reasons in full.
Policy Changes & Updates
Notice of Changes
K120 may update this privacy policy from time to time — particularly in response to legal changes, technical developments, or updates to our services. For any significant changes, we will send advance notice to your registered mobile number or email. The effective date of any update will always be clearly displayed at the top of this page, and an archive of previous versions is available upon request. Updated policies take effect 30 days after publication, giving you adequate time to review and decide. Continued use of the platform after that period will be considered acceptance of the revised terms.
Contact Us
For any privacy-related questions, complaints, or requests, please contact our dedicated data protection team. Our customer support team is available 24/7 to assist you. You can submit privacy requests via live chat or directly through your account portal. All requests are handled confidentially, with an initial response provided within 10 business days. We believe open communication is the foundation of trust, and every concern you raise is taken seriously.
Our Commitment at a Glance
K120 — What We Do and Don't Do, at a Glance
What We Do
- Your data is protected with industry-standard encryption
- We ensure your clear consent before using your data
- We give you the ability to access, correct, and delete your data
- We notify you promptly in the event of a security incident
- We use data to support responsible gaming
What We Don't Do
- We Never Sell or Rent Your Data to Third Parties
- We Don't Send Marketing Messages Without Your Consent
- We Never Store Passwords or Full Payment Details in Plain Text
- We Don't Use Third-Party Advertising Trackers
- We Don't Share Data with Authorities Without Legal Basis
Play on k120 with Your Privacy Protected
Every transaction and piece of personal data on k120 is secured with the highest level of protection. Enjoy the platform with complete peace of mind.